My Account: Frequently Asked Questions
How do I know how much free data I have remaining?
Click on your username in the top right corner and choose "User settings." Your usage is at the top of the gold section marked "Plan. Learn more
How do I upgrade my tree?
Click on your username in the top right corner and choose "User settings." In the gold section marked "Plan," you can view prices and benefits for the paid tree levels and upgrade your plan. Learn more
What happens to my trees if I don't renew my paid plan?
Public trees under 2GB in size will not be affected. If you have a private tree or a tree larger than 2GB and let your plan lapse, the tree will become locked for 1 year. Only you will be able to view the data, and you will not be able to edit or make changes. You can unlock your tree by renewing your Advanced or Premium plan at any time.
How do I delete my account?
Click on your username in the top right corner and choose "User settings." Scroll all the way down to the bottom of the page, where you see the red section labeled "Danger Zone." Click "Delete my account." All of your data will be deleted.
How do I change my username?
Click on your username in the top right corner and choose "User settings." In the blue section at the top labeled "Profile Settings," find the text field containing your current username. You can delete this and change it at any time. When you have entered your new username, remember to click "SAVE" in the lower right corner of the section.
I imported a family tree that exceeds my data limit. What can I do?
If you imported your tree from Family Search, be aware that all of your media will automatically transfer to your American AncesTREES account. If you have a lot of pictures and media, you may find that your tree quickly exceeds the 2GB data limit on your Free or Advanced plan. You can go to "Media" in the left menu and delete some of these files, so that you can keep all of the people in your tree and continue to expand it as you research.
If you are someone who likes to have a lot of media in your tree, we highly recommend you upgrade to a Premium account for $34.95/year. You will have 10GB available on the Premium plan.